CASE MANAGER-SBHI

JOB QUALIFICATIONS & EXPERIENCE REQUIRED:

·        Two year degree in a relevant social science field or equivalent education and experience

·        Minimum of two (2) years’ experience in the mental health and/or drug and alcohol field.

·        Working knowledge of mental health, drug and alcohol, and other community agencies and resources essential.

·        Working knowledge of The Diagnostic and Statistical Manual of Mental Disorders (DSM- 5 or subsequent revisions), as related to coordination of community support services.

WORKING CONDITIONS AND EXPECTATIONS:

·        There is generally a pleasant physical environment; however, unpleasant conditions may include frequent interruptions, difficulty controlling office temperatures, heavy workload demands and constantly changing regulations and standards.

·        While performing the duties of this position, the employee is required to talk and/or hear, to sit, stand, and walk; use the hands to finger, handle, and/or feel and be able to reach with hands and arms.  Specific vision abilities required by this position include close, distance, and peripheral vision and the ability to focus visually.

·        Some flexibility in scheduling is expected to meet changing SBHI business needs.  This may require employees to work different days/hours or stay beyond their normal shift. 

·        Must be able to work cooperatively and effectively within a team as demonstrated by effective interpersonal, communication and organizational skills.

·        Demonstrated ability in basic computer literacy skills.

·        Influenza vaccination required on an annual basis.

·        Physical harm may result from aggressive or physically ill clients.  Aggressive client training and adherence to universal precautions helps to minimize the risk of physical harm.

·        As applicable to job duties, valid Ohio driver’s license and/or dependable private vehicle is required.

·        As applicable to job duties, Crisis De-escalation training is required on an annual basis.

·        As applicable to job duties, maintain current certification in First Aid and CPR.

Job duties:

·        Demonstrate adherence to the PHP/SBHI Patient Experience philosophy, guidelines and tools.

·        Demonstrate strong ethics, honesty, and adherence to PHP/SBHI Code of Conduct and PHP/SBHI Compliance Program.

·        Collaborate with referral source, internal team members and external service providers to ensure appropriate client care and continuity of care.

·        Complete all direct service paperwork within agency timelines or earlier if referral source or other healthcare provider necessitates.

·        Provide other direct, face to face, services to clients via individual, group, and family therapies according to departmental standards and productivity expectations.

·        Provide CPST services to coordinate clinical care in the form of face to face, telephone calls, report writing and case conference meetings.

·        Demonstrate knowledge and skills relevant to the service method provided to clients.

·        Maintain scheduled appointments and other workload activities on CareLogic schedule according to departmental standards.

·        Seek psychiatric/physician consultations regarding medical needs of clients. Maintain on-going communication with psychiatrists/physicians for the purpose of coordinating and evaluating client care.

·        Demonstrate strong customer satisfaction skills in the provision of clinical care services.

·        Demonstrate knowledge of SBHI medical records and CareLogic and other paperwork standards. Apply competencies in both the provision and documentation of medical records.

·        Demonstrate compliance with departmental standards for administration and reporting of outcome measures and documentation of utilization management of clinical care.

·        Demonstrate knowledge of other regulatory standards. Ensure that clinical records are maintained in compliance with these standards at all times.

·        Demonstrate knowledge of IT and Quality Improvement policies and procedures. Apply them to the documentation of clinical care according to medical records and other departmental standards.

·        Assess current competencies. Design and implement professional development plan to improve competencies in targeted goal areas to support departmental strategies.  

·        Provide documentation of continuing education required for maintaining current professional licensure and competency credentials.

·        Meet regularly with clinical supervisor and as needed to review clinical care of patients according to licensing and agency standards.

·        Ensure all annual updates are completed in CareLogic for caseload.

·        Complete face-to-face CPST assessments within (5) business days.

·        Attend all offered internal trainings regarding BH Redesign.

·        Will consistently attend staff meetings that include case staffings.