CLIN OPS MGR - CAREFLIGHT/MICU
Education: Graduation from accredited school of nursing. Bachelor’s degree required.
Licensure: Licensed to practice professional nursing in the State of Ohio
Certification: BLS, ACLS, ITLS(BTLS), PALS, NRP, ATLS (audit), Certified EMT-P in the State of
Ohio*
Experience: A minimum of three years of hospital, aviation, medical transportation or business
experience with progressive leadership. Experience: Minimum of three years full-time
recent active experience in the Emergency Department or other Intensive Critical Care
areas. Pre-hospital/transport experience recommended.
Skills/Other: Leadership, planning, human relations and oral/written communication skills are required. Knowledge and experience in the field of air medical service and critical care transport and is required. Knowledge in Microsoft office products is required. Must be able to assume a flexible schedule.
* Must have excellent verbal and written communication skills, mentoring and proven leadership abilities.
* Advanced interpersonal skills in order to provide leadership to assigned staff. Must have effective communications with patients, physicians, visitors and variety of internal customers.
* Must have good decision making skills, and can decide and act without having all needed information
* Ability to use problem resolution skills. Employee counseling, resolving patient/physician/ancillary department issues
* Ability to follow strategic directions and bring forth any potential problems, along with resolutions.
Traits:
1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
2. Deal with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Isn’t upset when things are up in the air.
3. Composure: Is cool under pressure. Does not become defensive or irritated when things are tough. Is considered mature. Can be counted on to hold things together during tough times. Can handle stress. Is a settling influence in a crisis.
4. Process Management: Good at figuring out the processes necessary to get things done. Knows how to organize people and activities. Understands how to separate and combine tasks into efficient workflow. Can see opportunities for synergy and integration where others can’t. Can simplify complex processes. Gets more out of fewer resources.
5. Conflict Management: Steps up to conflict and sees them as opportunities. Reads situations quickly. Good at focused listening.
6. Listening: Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees.
7. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team and organization. Provides individuals information so that they can make accurate decisions. Is timely with information.
DIMENSION/SCOPE
Reports to Transportation Manager. Oversees all operations of CareFlight Air and Mobile Services. Evaluates the performance of 15-25 employees. Meets all requirements of Flight Nurse Job Description.
Skills/Other: Can negotiate skillfully in tough situations with both internal and external customers/stakeholders. Dedicated in meeting the expectations and requirements of internal and external customers, acts with the customer in mind. Must be effective in a variety of informal and formal presentation settings both inside and outside of the system. Managing conflict and physician relationships with composure. Demonstrated written and oral communication, change management, interpersonal, and problem-solving skills are essential to this role. Excellent customer relations is mandatory. Additionally, managing group dynamics and the performance improvement process are vital.