CUSTOMER SERVICE SPECIALIST
CUSTOMER SERVICE SPECIALIST
MIAMI VALLEY HOSPITAL SOUTH
FULL TIME / DAY SHIFT, BUT MUST BE FLEXIBLE WITH START TIMES INCLUDES WEEKENDS / HOLIDAY ROTATION
72 HOURS PER PAY PERIOD
The Customer Service Specialist (Greeter) is responsible for creating and maintaining a positive first impression to the customers of Miami Valley Hospital South (MVHS) by acting in the role of meeting, greeting, directing, and assisting patients, visitors, medical staff, and employees who come to the facility.
Education
Minimum Level of Education Required: High School completion / GED
Experience
Minimum Level of Experience Required: No prior job-related work experience
Preferred experience: Prior experience in a healthcare setting is preferred
Working Conditions
1. The Customer Service Specialist will be expected to stand and walk for the majority of their shift.
2. When required, the CSS will be responsible for managing the facility information desks. This includes maintaining a presence at the assigned information desk, computer work, and answering phone calls.
3. The CSS will be required to work outdoors year-round, in all weather extremes.
4. The CSS must have the strength and ability to operate a wheelchair, including assisting patients in and out of their chair.
Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.
Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.
Provides a positive and professional representation of the organization.
Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.
Participates in ongoing quality improvement activities.
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Complies with organizational and regulatory policies for handling confidential patient information.
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.