DIRECTOR-PATIENT EXPERIENCE
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Education-Bachelor's degree required in healthcare related field, Mater's degree preferred.
Experience-Five years of progressive leadership in healthcare; Three years experience in the specialty of
healthcare service preferred.
Skills/Other-Knowledge
of service research required. Knowledge
of service concepts and tools required of performance improvement
methodologies is desired. Proficient in administrative databases required for
patient experience data tracking. Demonstrated competency in compassion, listening, leadership courage, and organizational skills.