Healthcare Unit Clerk
Qualifications
Education
Minimum Level of Education Required: High School completion/GED
Additional requirements:
§ Type of degree: N/A
§ Area of study or major:
§ Preferred educational qualifications:
§ Position specific testing requirement:
Licensure/Certification/Registration
§
Experience
Minimum Level of Experience
Required:
Prior job title or occupational
experience:
Prior specific functional
responsibilities:
Preferred
experience:
Other
experience requirements:
Knowledge/Skills
§
Demonstrated
competency of standard medical terminology.
§
Basic
computer knowledge. Must have
demonstrated working knowledge with Windows 98
§
Strong
organizational skills as well as excellent verbal communication skills.
§
Strong
customer service skills.
§
Staffing
experience preferred.
§
Ability
to resolve ongoing intake staffing concerns with critical thinking abilities.
§
Ability
to be flexible
Physical Requirements & Working
Conditions
Physical
Requirements:
|
Pulling |
1 - Rarely
(0% - 10%) |
Standing |
2 -
Occasionally (11% - 40%) |
Other sounds |
3 -
Frequently (41% - 75%) |
|
Twisting |
2 -
Occasionally (11% - 40%) |
Reaching |
2 -
Occasionally (11% - 40%) |
Visual Acuity Near |
3 -
Frequently (41% - 75%) |
|
Walking |
2 -
Occasionally (11% - 40%) |
Manual Dexterity |
2 -
Occasionally (11% - 40%) |
Visual Acuity Far |
3 -
Frequently (41% - 75%) |
|
Sitting |
3 -
Frequently (41% - 75%) |
Use both hands |
3 -
Frequently (41% - 75%) |
Vision Color |
2 -
Occasionally (11% - 40%) |
|
Pushing |
1 - Rarely
(0% - 10%) |
Talking |
3 -
Frequently (41% - 75%) |
Concentrating |
3 -
Frequently (41% - 75%) |
|
Climbing |
1 - Rarely
(0% - 10%) |
Lifting <10 pounds |
3 -
Frequently (41% - 75%) |
Interpersonal Skills |
4 -
Consistently (76% - 100%) |
|
Stooping |
1 - Rarely
(0% - 10%) |
Lifting >10 pounds |
1 - Rarely
(0% - 10%) |
Reading |
4 -
Consistently (76% - 100%) |
|
Kneeling |
1 - Rarely
(0% - 10%) |
Normal hearing both ears |
3 -
Frequently (41% - 75%) |
Thinking |
4 -
Consistently (76% - 100%) |
Working
Conditions:
1. General office environment.
2. Climate controlled environment.
3. May work some evenings and
weekend hours to complete projects or meet the needs of the department.
4. May be required to work overtime
as defined by the needs of the department.
Organizational Standards
§
Responsible
for identifying patient care needs on all incoming referrals.
§
Assists
with day to day operations of the referral department
§
Responsible
for transcribing physician orders
§
Works
with all information pertaining to initial referral
§
Responsible
to follow up on labs and the communication/documentation this requires.
§
Works
with all information pertaining to current patient issues.
§
Responsible
for assisting other patient care services staff to resolve patient issues.
§
Assists
with processes to obtain and provide information about all current patients.
§
Demonstrates
ability to effectively communicate with both internal and external
customers to ensure quality customer
service.
§
Attends
team meetings/training as required.
Essential Duties & Functions
Essential
Duties & Functions:
The
Healthcare Unit Clerk will assist in answering incoming calls and interact
with internal and external customers in a professional manner at all times.
The
Clerk is also responsible for accurate data entry of patient information into
the system. He/she is also responsible
for forwarding data to appropriate departments as set out in agency processes. He/she collaborates with internal and
external customers as it relates to case management needs of the
patients. He/she has the ability to
multitask and prioritize with time sensitive materials.
The
incumbent will need technology used by the agency to perform the assigned
duties including Horizons
Other Duties & Functions: