IT FIELD SUPP SPEC II

JOB QUALIFICATIONS

Education:   A Bachelor’s Degree in IT with 2 years of IT experience; or a related Bachelor’s             Degree with 4 years of IT experience; or an Associate’s Degree in IT with 6 years of IT experience; or a related Associate’s Degree with 8 years of IT experience is required.

Experience:            0 – 2 years demonstrated knowledge of the Microsoft Windows Operating System           as well as the Microsoft Office Suite of applications.

Skills/Other:          

·         Excellent verbal and written communication skills are required.

·         The proven ability to manage projects to completion and a moderate knowledge of the business of Premier Health Partners (PHP) is needed.

·         Ability to lead projects involving an analysis of need, coordination of work effort, evaluation, and documentation.

·         Advanced analytical and problem-solving skills.

Competencies Required:

Basic Competencies:

Microsoft Windows Operating System:

·         Able to diagnose virtual memory allocation.

·         Able to access and utilize log files.

·         Understands Safe Mode and its different applications.

·         Understands all facets of Internet Explorer and Advanced Settings.

·         Able to troubleshoot for virus and/or Trojan infection.

·         Able to troubleshoot and repair Spyware problems.

·         Understands Windows printing.

·         Completely understands Windows Control Panel.

·         Understands Windows Automatic Update.

·         Able to connect to and browse network drives.

Hardware Knowledge

·         Understands the basics of computer imaging technology.

·         Possesses the skill to troubleshoot PC problems.

·         Possesses the skill to troubleshoot common printer problems.

·         Possesses the skill necessary to install peripheral devices such as palm pilots or printer’s internal and external drives.

·         Possesses the skill to troubleshoot/replace Voice over IP phones.

Intermediate LAN and WAN technologies and topologies:

·         Understands Ethernet networks.

·         Understands TCP/IP and PPTP.

·         Troubleshoots routing failures.

·         Understands wireless a,b, and g.

Domain administration:

·         Creates or removes domain accounts.

·         Administers group memberships.

·         Understands the Computer Access Request Form (CARF) process.

·         Understands Citrix home directory maps.

·         Creates Citrix accounts.

Proficient in VPN and Dial up networking

·         Understands VPN client connectivity

·         Possesses a basic understanding of home networking.

·         Possesses an advanced understanding of cable and DSL modem connectivity.

Systems Connectivity

·         Understands basic Citrix connectivity and account management.

·         Understands Citrix home directories.

·         Is familiar with IBM Host on Demand.

Understands portal technology.