IT FIELD SUPPORT/CRM

Education: Bachelor’s Degree in IT; or Associate’s Degree in IT with 2 years of IT experience; or a related Associate’s Degree with 4 years of IT experience is required.
Experience: Technical experience is demonstrated by knowledge of PC hardware and peripherals, networking skills for basic troubleshooting of connectivity, and the ability to diagnose problems with Microsoft operating systems and associated software.
Skills/Other:
• Ability to schedule time and work independently to get all tasks done.
• Excellent interpersonal and communication skills.
• Proven organizational skills and ability to perform multiple tasks simultaneously.
• Ability to read, understand technical documentation.
• Ability to work under pressure.
• Analytical and problem-solving skills.
• Excellent customer service skills
• Ability to contribute to projects involving an analysis of need, coordination of work effort, evaluation, and documentation.