LEAD MEDICAL CENTER REP

Premier Primary Care and Pediatrics - Clyo 
FT / 80 hours per pay period

 

The Lead MCR is responsible for overseeing the daily operations of the front desk, supervising and training front office staff, and ensuring exceptional customer service. This role acts as the first point of contact for visitors and patients, requiring strong communication, organizational, and problem-solving skills. 

 

Key Responsibilities:

·         Supervising and Training: Leading and mentoring a team of front desk staff, ensuring they provide excellent customer service and adhere to established procedures. AIDET Review.

·         Front Desk Operations: Managing the daily activities of the front desk, including answering phones, managing mail, scheduling appointments, delegating tasks to other MCRS, and handling visitor inquiries. 

·         Customer Service: Ensuring a positive and professional first impression for all visitors and patients, addressing inquiries and resolving issues promptly and effectively. The first point of contact to discuss/address patient concerns utilizing HEART method     and then escalating to management as needed.

·         Record Keeping: Maintaining accurate and up-to-date records, databases, and files, including confidential information/HIPAA.

·         Collaboration: Working with other departments to optimize administrative processes and improve efficiency including clinical staff, providers, vendors, & specialty departments within the building. 

·         Policy Enforcement: Collaborating with Practice Manager and Clinical Lead to implement and enforce office policies and procedures. Acting as a back-up to the Practice Manager and Clinical Lead when they are not in the office.

·         Assisting in Staff Meetings under the direction of the Practice Manager

·         Assisting in Crucial Conversations under the direction of the Practice Manager

 

Required Skills and Experience:

• Excellent Communication Skills: Both written and verbal, for interacting with staff, patients and other departments. 
• Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.