LEAD PATIENT ACCESS SPECIALIST

Education

Minimum Level of Education Required: High School completion / GED

Preferred educational qualifications: Associates Degree preferred in healthcare or related business field.

Position specific testing: Typing test 25 words per minute preferred

Licensure/Certification/Registration

Medical Terminology certification preferred.

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Prior specific functional responsibilities: Requires at least two years’ experience in customer service and general clerical/office procedures. Applicable class work may be substituted for previous work experience.

Preferred experience: Customer service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.

Knowledge/Skills

1. Ability to perform a variety of tasks, often changing assignments on short notice.

2. Must be adept at multi-tasking.

3. Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.

4. Must possess excellent verbal and listening communication skills.

5. Must be able to maintain a professional demeanor in stressful situations.

6. Must be adept with machinery typically found in a business office environment.

7. Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.

8. Able to build productive relationships with all contacts.

9. Must be able to complete Medicare Compliance training within 90 days of hire.

10. Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.

11. Overall knowledge of third party collections, registration, billing and contracts is preferred.