LEAD PATIENT FINANCIAL COUNSELOR

Minimum Level of Education Required: High School completion / GED

 Preferred educational qualifications: Associates Degree preferred.

Minimum Level of Experience Required: 3 - 5 years of job related experience

Prior job title or occupational experience: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. Must be able to complete Medicare Compliance training within 90 days of hiring. Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Preferred experience: Medical terminology and coding knowledge preferred. Experience working with the public preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing, registration, third party collections, or experience in a hospital or insurance company is preferred. Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred. Degree in a related field will substitute for 2 years of experience.

Knowledge/Skills

· Must be proficient with Windows-based computer technology

· Type at least 35 wpm

· Prepare reports on the status of credit and collections, and other operating statements is required.

· Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers; acts with patient in mind; demonstrates sensitivity to other’s feelings and concerns; establishes and maintains effective relationships with customers and gains their trust and respect; deals with others to reach an agreement or solution. Follows-up on patient complaints

· Compassion: Generally cares about people. Is available and ready to help.