LEAD SCHEDULER

JOB QUALIFICATIONS
Education: High school graduate or GED required. Associates degree preferred.
Licensure: None
Certification: Medical Terminology Required
Experience:
• Required: 2 years of experience in Contact (Call) Center, Revenue Cycle or Scheduling role with:
o Demonstrated customer contact/ interaction skills
o Clear concise verbal communication skills
o Examples of complex decision making
• Customer Service experience required
• Three year of scheduling experience is preferred. Unit secretary experience on surgical or medical floor acceptable; revenue cycle/ scheduling in a surgical/medical office experience a plus

Skills/Other:
• Polished and professional communication skills, written and oral, as well as customer resolution skills
• Must be able to handle complex questions on the fly
• Demonstrated proficiency in Microsoft Office products including Excel, Word and Outlook
• Minimum typing 30 wpm
• Must demonstrate exceptional skills in customer relations, quality thinking, productivity, teamwork, phone etiquette, and knowledge of general hospital services.
• Must demonstrate ability to effectively determine priorities and plan staff workday without routine and constant supervision.
• Must be able to multitask between heavy phone volume, multiple computer programs, and frequent interruptions.
• Ability to work under pressure while interacting in a helpful and courteous manner.
• Must be able to interpret data via audits and assist in developing team goals related to quality and productivity