MANAGER - PATIENT ACCESS-AMC

Education: Associates degree required in healthcare or business related area. Bachelor’s degree preferred.

Experience: - Minimum of 5 years progressive management/supervisory experience in a complex operational environment required. Revenue cycle environment preferred.

- Must have superior customer service orientation

- Must have strong experience in Microsoft Office Products, i.e. Microsoft Word, Excel and PowerPoint

- Knowledge of Hospital Information Systems, preferred

- Must have proven analytical skills necessary to generate and analyze statistical data to evaluate operational needs and make recommendations

- Must have experience/knowledge of health care collections laws and regulations

Skills/Other: - Must have excellent verbal and written communication skills, mentoring skills, proven leadership abilities, advanced interpersonal skills in order to provide leadership to assigned staff and to maintain effective communications with patients, physicians, visitors, Administration, and variety of internal employees

- Must have good decision making skills, can decide and act without having all needed information

- Demonstrated project management skills/experience

- Ability to negotiate through multiple disciplines to achieve positive outcomes

- Must have proven problem resolution skills, i.e. employee counseling, resolving patient/physician/ancillary department issues

- Ability to follow strategic directions and bring forth any potential problems, along with resolutions.