MGR-QUAL PAT EXPERIENCE-PPN
Premier Physician Network Quality Department
FT / 80 hours per pay period
General Summary/Responsibilities:
Under the direction of the Director - Quality and Clinical Services, the PPN Manager, Patient Experience is responsible for working closely with physicians, staff, and leadership to shape, guide and direct the overall quality and service programs and metrics within PPN. Responsibilities include, planning, organizing, influencing, process improvement, scorecard management, development of action plans, and partnering with payers to enhance the quality of care.
The Manager, Patient Experience is responsible for compiling data and tracking performance metrics related to PPN quality, service, and physician compensation metrics. This individual will work alongside the operations team to develop performance improvement plans with all associated metrics – working closely with operations directors, physician champions, and our Quality Assessment and Improvement committee.
Qualifications
Minimum Level of Education Required: Bachelor's degree
Additional requirements:
• Type of degree: Bachelor’s
• Area of study or major: Business, Healthcare Management, Healthcare related field
• Preferred educational qualifications: MBA, MHA, MPH, or Clinical MS Degree
Experience
• Minimum Level of Experience Required: 3 - 5 years of job related experience
• Prior job title or occupational experience: Progressive healthcare leadership
experience including planning and process improvement.
• Prior specific functional responsibilities: Extensive experience working directly with
physicians; development of process improvement plans
• Preferred experience: Quality improvement experience; working with payers
• Other experience requirements: Strong communication, planning, experience with
Six Sigma, LEAN, PDSA