Nurse Manger / Austin Bldv Emergency Dept
Education: Bachelor of Science in Nursing (BSN) is required; Master's preferred
Licensure/Certification: A valid Ohio RN License is Required. BLS Required upon hire. ACLS and PALS required within 6 months of hire. TNCC required within a year of hire. CEN preferred.
Experience: A minimum of three years of progressive leadership experience is required. A minimum of 3 years of current clinical experience in an Emergency Department or equivalent environment is required.
Knowledge/Skills:
1. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
2. Deal with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Isn’t upset when things are up in the air.
3. Composure: Is cool under pressure. Does not become defensive or irritated when things are tough. Is considered mature. Can be counted on to hold things together during tough times. Can handle stress. Is a settling influence in a crisis.
4. Process Management: Good at figuring out the processes necessary to get things done. Knows how to organize people and activities. Understands how to separate and combine tasks into an efficient workflow. Can see opportunities for synergy and integration where others can’t. Can simplify complex processes. Gets more out of fewer resources.
5. Conflict Management: Steps up to conflict and sees them as opportunities. Reads a situation quickly. Good at focused listening.
6. Listening: Practices attentive and active listening. Has the patience to hear people out. Can accurately restate the opinions of others even when he/she disagrees.
7. Informing: Provides the information people need to know to do their jobs and to feel good about being a member of the team and organization. Provides individuals with information so that they can make accurate decisions. Is timely with information.
8. Business Acumen: Knows how business works. Knowledgeable in current and possible future practices, trends, technology, and information affecting the business and organization.