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PATIENT FINANCIAL COUNSELOR

📁
Administrative/Clerical
📅
059660 Requisition #
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UPPER VALLEY MEDICAL CENTER

TROY, OH 

DEPT: FINANCIAL COUNSELORS

FULL-TIME / 2nd SHIFT

12:30 to 9:00 PM  to include weekends and holidays

 

The Patient Financial Counselor (FC) supports the Premier Health Partners mission, vision and values by serving as the hospital’s primary contact for resolution of the patient’s account balance, in accordance with Premier Health Partners policies. The Financial Counselor  serves to help patients, especially those who are uninsured, underinsured, and have low incomes, assess and determine a plan for resolution of their financial responsibilities. This includes establishing payment plans and other financial arrangements, evaluating patient’s eligibility for Medicaid, state and hospital-sponsored charity care programs and other available funding sources such as grants. The FC is also responsible for calculating and collecting the patients’ estimated balances at pre-service or at the point of service.  The Financial Counselor understands the hospital’s financial and discounting policies and possesses the ability to use critical thinking skills to provide the best resolution based upon the patient’s situation.
The Financial Counselor collaborates with other departments within the hospital and outside eligibility vendors as necessary.  The FC uses financial systems to document data and conducts procedures to assist the patient in filing for Medicaid and/or other public assistance programs.  Integrity, good judgment, and trust are also necessary to ensure patient confidentiality
Education: High school graduate required. Associates Degree preferred. 

Experience and qualifications: 
- Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required 
- 4 + years of recent financial assistance, billing, insurance verification, or self pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit. Prepare reports on the status of credit and collections, and other operating statements is required. 
- Must be proficient with Windows-based computer technology, including keyboarding and type at least 30 wpm 
- Must be able to complete Medicare Compliance training within 90 days of hiring 
- Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles. 
- Medical terminology and coding knowledge preferred 
- Experience working with the public is preferred. 
- Courses/workshops in compliance, medical self pay accounts receivable management, Medicaid, medical billing preferred 
- Familiarity with statutes and regulations regarding self pay collections practices

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