PATIENT FINANCIAL COUNSELOR

Education

Minimum Level of Education Required:  High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates Degree preferred in related field.

Position specific testing: Preferred Windows-based computer typing 25 wpm.

Licensure/Certification/Registration

Medical Terminology and coding knowledge preferred.

Experience

Minimum Level of Experience Required:  3 - 5  years of job related experience

Preferred experience: Experience working with the public is preferred. Courses/workshops in compliance, medical self-pay accounts receivable management, Medicaid, medical billing preferred Familiarity with statutes and regulations regarding self-pay collections practices and financial assistance is preferred.

Other experience requirements: Overall knowledge of patient registration, third party collections, verification of insurance benefits, Medicaid and other government programs, financial assistance, hospital billing and/or managed care contracts is required. 4 + years of recent financial assistance, billing, insurance verification, or self-pay accounts receivable management experience in a healthcare/medical setting or financial institution setting with oversight of functions such as processes credit applications; verifies credit references and information; determines lines of credit.  Prepare reports on the status of credit and collections, and other operating statements is required.  Must possess good math skills and pass a skills test which includes calculating co-pays and deductibles.

Knowledge/Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be adept at multi-tasking. 
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average work day.
• Must possess excellent verbal and listening communication skills.
• Must be able to maintain a professional demeanor in stressful situations.
• Must be adept with machinery typically found in a business office environment.
• Possesses mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
• Able to build productive relationships with all contacts.
• Must be proficient in Windows-based computer technology, including keyboarding and typing at least 30 wpm.
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Overall knowledge of third party collections, registration, billing and contracts is preferred.