PATIENT REALTIONS REP

Education:     Bachelor’s Degree required

Licensure/Certification/Registration:      Notary from county of residence a plus.

Experience: 1-3 years of job-related experience. Preferred experience – Customer Service 

Knowledge/Skills

• Outstanding customer service skills with strong verbal and written communication skills

• Ability to handle a broad diversity of people from all socioeconomic backgrounds, races and cultures

• Ability to exercise sound judgement and critical thinking skills, be action oriented, and service driven

• Develop, build and manage relationships and have stress management and leadership skills

• Problem solving, complaint resolution, and mediation skills

• Computer skills and experience with medical records

• Familiar with Medical Terminology

• Able to maintain confidentiality

• Full knowledge and understanding of the regulatory requirements for Patient Rights and Responsibilities, the Complaint/Grievance Process, and HIPPA (privacy) to maintain compliance with Center for Medicare and Medicaid Services (CMS), The Joint Commission (TJC), and Ohio Department of Health (ODH)

• Prioritize and utilize time effectively