Readmission Reduction Call Center LPN
Qualifications
Education
Minimum Level of
Education Required:
Additional requirements:
§ Type of degree:
§ Area of study or major:
§ Preferred educational qualifications:
§ Position specific testing requirement:
Licensure/Certification/Registration
§
Experience
Minimum Level of
Experience Required:
Prior job title or occupational
experience:
Prior specific functional responsibilities:
Preferred
experience:
Other
experience requirements:
Knowledge/Skills
- Excellent
telephone skills
- Communication
skills including verbal and written
- Critical
thinking skills
- Strong computer skills
Physical Requirements & Working
Conditions
Physical
Requirements:
Pulling |
1 - Rarely
(0% - 10%) |
Standing |
2 -
Occasionally (11% - 40%) |
Other sounds |
1 - Rarely
(0% - 10%) |
Twisting |
1 - Rarely
(0% - 10%) |
Reaching |
2 -
Occasionally (11% - 40%) |
Visual Acuity Near |
3 -
Frequently (41% - 75%) |
Walking |
2 -
Occasionally (11% - 40%) |
Manual Dexterity |
2 -
Occasionally (11% - 40%) |
Visual Acuity Far |
2 -
Occasionally (11% - 40%) |
Sitting |
3 -
Frequently (41% - 75%) |
Use both hands |
3 -
Frequently (41% - 75%) |
Vision Color |
2 -
Occasionally (11% - 40%) |
Pushing |
1 - Rarely
(0% - 10%) |
Talking |
3 -
Frequently (41% - 75%) |
Concentrating |
3 -
Frequently (41% - 75%) |
Climbing |
1 - Rarely
(0% - 10%) |
Lifting <10 pounds |
2 -
Occasionally (11% - 40%) |
Interpersonal Skills |
4 -
Consistently (76% - 100%) |
Stooping |
1 - Rarely
(0% - 10%) |
Lifting >10 pounds |
1 - Rarely
(0% - 10%) |
Reading |
4 -
Consistently (76% - 100%) |
Kneeling |
1 - Rarely
(0% - 10%) |
Normal hearing both ears |
3 -
Frequently (41% - 75%) |
Thinking |
4 -
Consistently (76% - 100%) |
Working
Conditions:
1. General office environment.
2. Climate controlled environment.
3. May work some evenings and
weekend hours to complete projects or meet the needs of the department.
4. May be required to work overtime
as defined by the needs of the department.
Organizational Standards
- Consistently
models professional conduct in routine and stressful situations
- Observes
and interprets patterns of behavior and/or problems during the telephone
contact with the patient, utilizing the scripted tool to determine the
level of understanding with the patient’s individualized discharge
education and adherence to the ordered care.
- Discriminates
complex patient/family needs and/or issues and focuses on formulating a
plan, intervening and evaluating during the call.
- Contacts
the patient according to the designated timeframes of 4 and 14 days post
discharge from a PHP acute care hospital and accurately documents in the
Epic record, as appropriate.
- Utilizing
a multidisciplinary team, the nurse actively problem solves the patient’s
issues leading to reducing the risk of readmission to the hospital and
improvement in the overall care provision.
- Participates
with ongoing data collection to evaluate the goal of reducing avoidable
hospital re-admissions
- Responsible
to keep current clinical knowledge base relevant to patient needs
- Weekend
rotation requirement
Essential Duties & Functions
Essential
Duties & Functions:
This person
is responsible for ensuring the patient understands and adheres to their acute
hospital discharge instruction and provides direction to ensure this
information is followed. The
Readmission Reduction Call Nurse initiates patient care interventions that are
required to reduce the risk of readmission to the hospital and visits to the
emergency treatment room. In addition the nurse may follow through with short
term interventions. Communicating with the multidisciplinary team to ensure
interventions are implemented and modifications to the plan of care are
clearly understood by the patient’s healthcare providers to reduce the
patient’s risk of re-hospitalization.
Other Duties & Functions: