Rehab Associate - Upper Valley Medical Center

Education

• Minimum Level of Education Required: High School completion / GED

Additional requirements:

• Type of degree: N/A
• Area of study or major: N/A
• Preferred educational qualifications: Associates Degree preferred in healthcare or related business field
• Position specific testing requirement: Must be proficient in Windows-based computer technology, including keyboarding and typing. Typing proficiency 30 wpm preferred.

Licensure/Certification/Registration

• Medical Terminology Certification preferred.

Experience

• Minimum Level of Experience Required: No prior job-related work experience
• Prior job title or occupational experience: N/A
• Prior specific functional responsibilities: N/A
• Preferred experience: 1 – 3 years of job-related experience. Customer Service, general clerical/office, hospital, medical office/clinic, or insurance company. Applicable class work may be substituted for previous work experience.
• Other experience requirements: N/A

Knowledge/Skills

• Ability to perform a variety of tasks, often changing assignments on short notice.
• Adept at multi-tasking with constant interruptions.
• Will be required to learn and work with multiple software/hardware products to be used during the course of an average workday.
• Excellent verbal, listening, and written communication skills.
• Ability to maintain a professional demeanor in stressful situations.
• Adept with machinery typically found in a business office environment.
• Possess mathematical aptitude to make contractual calculations and estimate patient financial obligations to achieve financial clearance.
• Ability to build productive relationships with all contacts and be teamwork oriented
• Prefer minimally one-year experience in a hospital, medical office/clinic, or insurance company.
• Overall knowledge of third-party collections, registration, billing and contracts is preferred.
• Dependable, flexible, and adaptable to change.
• Strong organizational skills with attention to detail.
• Ability to maintain a high degree of confidentiality.
• Ability to understand basic medical terminology.

Working Conditions: 

• May be exposed to loud noises.. 
• May be exposed to aggressive, violent behavior from patients, family members and/or visitors.
• May be exposed to blood and/or airborne pathogens.
• Must be able to work under stressful conditions which may occur in emergency situations or with a heavy workload.
•  May be exposed to hazardous materials.

Organizational Standards

• Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
• Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff. 
• Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.
• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience. 
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
• Reports to work as required. 

Essential Duties & Functions:

• Performs registration activities in an accurate and efficient manner that may include but are not limited to patient scheduling, patient check-in/out, organizing therapists’ schedules, validating all demographic, financial, and pertinent information necessary to meet all regulatory and billing requirements.
• Verifies insurance eligibility and benefits, explains patient financial liabilities at the point of registration, and collects payments for self-pay services and programs in a customer-oriented fashion.
• Obtains and tracks pre-certification and Medicare Plan of Care Certification. Monitors each patient’s ongoing insurance benefits and plan of care in regards to number of visits/time frame, precertification, authorization, physician prescription, dollar allotment for Medicare Cap, and therapist updates. 
• Performs clerical functions including photocopying, faxing, answering phones, paging staff (when needed), data input, and filing. 
• Effectively handles correspondence: mail, telephone calls, messages, etc.
• Assists with the creation, production, and distribution of various reports and projects in a timely manner. (stats, productivity, physician referrals, cancellation/no shows, PI and annual reports) utilizing BOE and EPIC systems as needed.
• Reviews daily billing report/stats (patient charges) for possible errors or discrepancies.
• Maintains and demonstrates compliance with performance standards, guidelines, regulations, third party contracts, and Patient Access, Rehabilitation Services, and Premier Health policies and procedures.
• Utilization of required machinery for patient registrations (WOWs, eSignature pads, patient Kiosks, etc).
• Completion, documentation, and/or distribution of required forms (Annual demographics, ABNs, Financial Assistance applications, Privacy Notices, consents, etc.) 
• Assists managers in reviewing denial reports for the root cause to reduce denials
• Assists therapy staff with patient care activities, providing support to ensure patient safety and obtaining and returning equipment.
• Maintains an appropriate level of productivity and accuracy for work performed based on departmental standards, including pre-registration and daily completion of patient work queues.
• Maintains the cleanliness of the environment and all equipment. 
• Maintains proper par levels of department supplies.
• Participates in programs/service performance improvement activities. 
• Maintains department policy and procedure manuals and file management as needed.
• Coordinates meetings, schedules, calendars and special events as needed. 
• Provides excellent customer service, effectively meets customer needs, engages in patient satisfaction efforts and looks for opportunities to ensure that all patients have a satisfying experience.
• Passes all required hospital/department competencies and related testing; applies to everyday performance.