SCHEDULER
SCHEDULER/ PREMIER SYSTEM SUPPORT
FULL TIME
10:30AM - 7:00PM
80 HOURS PER PAY PERIOD
This position combines duties and obligations of computerized procedure and exam scheduling, coordinating functions necessary for smooth operating of office, customer relations and computer operations. The Entry Level I Central Scheduler demonstrates Composure, Customer Focus, Functional/technical Skills, Listening and Patience to achieve the best utilization of time and resources. Performs computer duties necessary to the function of Patient Financial, and Medical Imaging Services; collecting demographic and insurance information in order to schedule basic outpatient procedures for Medical Imaging. To assure patient satisfaction standards, a Central Scheduler demonstrates: responsibility, customer relations, accuracy, and teamwork. Consistent attendance and punctuality are essential requirements to maintain call center wait time goals.
Education
Minimum Level of Education Required: High School completion / GED
Licensure/Certification/Registration
Medical terminology certification upon 6 months of employment.
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Preferred experience: Three years of scheduling experience is preferred. Unit secretary experience on surgical or medical floor acceptable; revenue cycle/ scheduling in a surgical/medical office experience a plus.
Other experience requirements: Customer Service experience required
Knowledge/Skills
· Polished and professional communication skills, written and oral
· Demonstrated proficiency in Microsoft Office products including Word and Outlook