SCHEDULER-SENIOR

QUALIFICATIONS:

Education: High school graduate or GED required.
Licensure: None
Certification: Medical terminology certification upon 6 months of employment
Experience:
• Required: 1 year of experience in Contact (Call) Center, Revenue Cycle or Scheduling role:
o Demonstrated customer contact/ interaction skills
o Clear concise verbal communication skills
o Examples of complex decision making
• Customer Service experience required
• Three year of scheduling experience is preferred. Unit secretary experience on surgical or medical floor acceptable; revenue cycle/ scheduling in a surgical/medical office experience a plus

Skills/Other:
• Polished and professional communication skills, written and oral, as well as customer resolution skills
• Must be able to handle complex questions on the fly
• Demonstrated proficiency in Microsoft Office products including Word and Outlook
• Minimum typing 30 wpm

DIMENSION/SCOPE
The incumbent must have a complete understanding of the revenue cycle. This includes having the ability to understand the importance of their actions and the consequences that result from those actions. This employee must be able to effectively communicate with patients, families, visitors, physicians, physician’s offices, hospital departments.
He/she performs duties that require independent analysis, judgment and detailed knowledge of policies and procedures.
This position collaborates as part of an interdisciplinary team to facilitate optimal patient care.
Incumbent must be proficient in use of computer technology including multiple medical and scheduling software and applications.

Behavioral Standards as Defined by Patient Satisfaction Standards
1. Team work
2. Responsible
3. Customer Relations
4. Accuracy
5. Attendance and punctuality
6. Policy/Procedures Compliance

PHYSICAL REQUIREMENTS & WORKING CONDITIONS
o Strength: Able to lift objects up to 30 lbs.
o Stooping/bending: knee bend, stoop, push and pull
o Reaching: Must be able to reach above head
o Handling:
o Talking: Able to communicate effectively with the majority of the departments customers.
o Hearing: Must be able to hear in person and on the telephone
o Vision: Must be able to visualize computer screen.
o Manual dexterity is required for functions such as writing & using computer terminals.
o Able to work under pressure
o Must be able to provide transportation to all outlying facilities
The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed indicate the minimum of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.


POLICIES & PROCEDURES
All employees are expected to abide by all hospital and departmental policies and procedures. Non-compliance with policies and procedures can lead to corrective action