Speech Associate Rehab Manager

Education

Minimum Level of Education Required:  Bachelor's degree

Additional requirements:

• Type of degree: Master of Arts or equivalent
• Area of study or major: Speech Therapy
• Preferred educational qualifications: Minimum education must be entry level degree for licensure.
• Position specific testing requirement: N/A 

Licensure/Certification/Registration

• Current State of Ohio licensure in respective field.
• Current CPR certification required at time of hire.

Experience

• Minimum Level of Experience Required: 1 - 3  years of job-related experience
• Prior job title or occupational experience: Prior management experience preferred
• Prior specific functional responsibilities: N/A
• Preferred experience: 3 years of clinical experience
• Other experience requirements: N/A

Knowledge/Skills

• Able to multi-task with constant interruptions while maintaining a pleasant demeanor.
• Dependable, flexible and adaptable to change.
• Teamwork oriented.
• Display tact, diplomacy, and professionalism.
• Strong analytical and prioritization skills.
• Strong organizational skills.
• Effective oral and written communication skills.
• Maintain a high degree of confidentiality.
• Basic computer knowledge and skills.

Physical Requirements & Working Conditions

Working Conditions:        

• May be exposed to loud noises. 
• May be exposed to aggressive, violent behavior from patients, family members and/or visitors. 
• May be exposed to bodily fluids, blood and/or airborne pathogens. 
• Must be able to work under stressful conditions which may occur in emergency situations or with a heavy workload.  

Organizational Standards

• Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
• Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.
• Performs in such a way to honor our values of Respect, Integrity, Compassion, and Excellence.
• Provides a positive and professional representation of the organization.
• Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and TJC standards and/or standards from other accrediting bodies.
• Reports to work as required.

Essential Duties & Functions:

Clinical:

• Human Resource Leadership Skills: Ongoing feedback and performance coaching of staff, to include assessments, professional development, mentoring, recognition, and corrective action when needed in collaboration with the RSM
• Relationship Management and Influencing Behaviors: Establishes interprofessional partnerships for the purpose of creating effective working relationships at the team level to ensure excellent care delivery 
• Performance Improvement: Participates in patient and family interactions through   Rounding. Celebrates accolades from patients/families by recognizing care team members contributing to positive patient experiences. Is seen by patients/families/staff as a leader who can navigate and advocate as necessary to quickly resolve concerns with care delivery. 
• Human Resource Management: Participates in interviewing and hiring activities as delegated by the RSM 
• Financial Management: Patient flow and staffing operations aligned with productivity standards. Scheduling, time and attendance, as well as other budget oversight activities to support the RSM
• Performance Improvement: Support regulatory and quality compliance, to include staff competencies in patient care, instrumentals, documentation, and environment of care as delegated by the RSM  
• Performance Improvement: Participate in incident reporting and complaint/grievance resolution, to include investigation and implementing action plans for correction/improvement in collaboration with the RSM
• Appropriate Clinical Practice Knowledge: Maintaining clinical competencies as defined per specialty
• Performance Improvement: If applicable, serves on hospital based committees to represent rehab services
• Clinical role percentage to be determined by Rehab Services Manager.  It is understood the weekly percentage can vary based on clinical and/or administrative needs.
• Evaluates, treats, documents, delegates, and discharges patients per service guidelines.
• Engages in interdisciplinary patient care management.
• Bills appropriately for services and supplies provided as indicated through matching of documentation and service charges.
• Provides oversight of Therapy Assistants.
• Provides patient/family education.
• Manages caseload per department standards.
• Passes all required hospital/department competencies and related testing; applies to everyday  performance. 

Administrative:

• Maintains operational staffing plan, schedules and office operations as outlined by Rehab Services Manager to maximize department efficiency.
• Supports staff on floor with duties needed to facilitate appropriate patient care.
• Supports the financial performance of the department through managing productivity to service line KPI’s and promoting financial stewardship of all expenses.
• Responds to needs from referral sources.
• Deals effectively with customers’ complaints/concerns.
• Facilitates positive customer experiences.
• Facilitates effective supply ordering and utilization.
• Coordinates the implementation of all specialty programs specific to the site’s services.
• Promotes and facilitates professional growth and development programs in alignment with Rehab Service Line programming and individual needs of direct reports.
• Maintains a safe environment.
• Submits work orders.
• Edits time and attendance.
• Provides feedback in performance review process.
• Prepares reports.
• Participates in employee hiring.
• Assists with new employee orientation.
• Participates in Rehab specific initiatives.
• Collaborates effectively with Rehabilitation Services leadership.

The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.