TELEPHONE OPERATOR

Education: High school graduate
Licensure: None
Certification: None
Experience: Previous telephone operator experience preferred or experiences dealing with a high volume of telephone calls.

Skills/Other: Must be computer literate with proven skills using Windows XP. Keyboarding proficiency required. Basic office equipment skills required. Must be able to wear a headset and be able to sit for long periods of time with limited mobility.

Proven customer service skills and excellent problem solving skills required. Excellent voice modulation and grammar required. Must be flexible and able to work under stressful conditions and demonstrate good organizational skills and the ability to perform multiple tasks simultaneously. Must have good verbal and non-verbal communications skills.

Must be mature enough to deal with a broad range of people from a variety of socio-economic backgrounds.