TELEPHONE OPERATOR
TELEPHONE OPERATOR / PART TIME / 3P-11:30P INCLUDES WEEKENDS, HOLIDAYS / 40 HOURS PER PAY
The Telephone Operator provides a welcoming and positive first impression of Premier Health, processing incoming, outgoing, network and interfacility calls regarding hospital services, provides on-call information and processing, patient information, and directory assistance. The operator monitors and responds to critical alarms (fire, gas, bone freezer, Hill-Rom-Alert Notification (Code Blue), Weather Station). The operator communicates the emergency using the public broadcast system (PBX), wireless and/or Vocera messaging, enterprise on-call scheduling system, to ensure appropriate response teams or on-call physician(s) respond to the emergency in life/death situations. The operator monitors/documents a response team log and a log of each emergency for regulatory reporting (i.e. Code Red). The Telephone Operator processes pages via audio, wireless messaging, and/or radio equipment.
Education
Minimum Level of Education Required: High School completion / GED
Additional requirements
Position specific testing requirement: typing test - 30 minimum words per minute
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Preferred experience: Telephone operator or high call volume management
Other experience requirements: Customer service
Knowledge/Skills
Demonstrates good computer literacy with basic proven skills using Microsoft.
Basic Office equipment skills and keyboard proficiency required – 35 words a minute
Able to sit for long periods of time with limited mobility and wear a headset
Excellent voice modulation and grammar.
Demonstrates good organizational and multitasking skills.
Good verbal and nonverbal skills.
Ability to interact with all socioeconomic individuals.
Flexible and able to work under stressful conditions
Demonstrates critical thinking, problem solv