TELEPHONE OPERATOR

Education

Minimum Level of Education Required: High School completion / GED

Position specific testing requirement: typing test - 30 minimum words per minute

Experience

Minimum Level of Experience Required: 1 - 3 years of job-related experience

Preferred experience: Telephone operator or high call volume management

Other experience requirements: Customer service

Knowledge/Skills

Demonstrates good computer literacy with basic proven skills using Microsoft.

Basic Office equipment skills and keyboard proficiency required – 35 words a minute

Able to sit for long periods of time with limited mobility and wear a headset

Excellent voice modulation and grammar.

Demonstrates good organizational and multitasking skills.

Good verbal and nonverbal skills.

Ability to interact with all socioeconomic individuals.

Flexible and able to work under stressful conditions

Demonstrates critical thinking, problem solving, and good judgment.

Demonstrates good time management skills.