Advanced Illness Management (AIM) Health Coach
Qualifications
Education
Minimum Level of Education Required:
Additional requirements:
§ Type of degree:
§ Area of study or major:
§ Preferred educational qualifications: N/A
§ Position specific testing requirement:
Licensure/Certification/Registration
§
Experience
Minimum Level of Experience Required:
Prior job title or occupational experience:
Prior specific functional responsibilities:
Preferred experience:
Other experience requirements:
Knowledge/Skills
§ Health Coach certificate preferred
§ Excellent interpersonal skills; ability to empathize; service-oriented attitude
§ Ability to work well with people at all levels
§ Excellent communication and organizational skills
§ Skilled in gathering and reporting information
§ Demonstrated problem solving and decision-making skills with ability to exercise initiative
§ Ability to maintain confidential information
§ Enjoy challenges; possess a sense of humor
§ Pass state and federal background checks
§ Computer skills necessary
§ Must be capable of standing
Physical Requirements & Working Conditions
Physical Requirements:
|
Pulling |
2 - Occasionally (11% - 40%) |
Standing |
3 - Frequently (41% - 75%) |
Other sounds |
3 - Frequently (41% - 75%) |
|
Twisting |
2 - Occasionally (11% - 40%) |
Reaching |
2 - Occasionally (11% - 40%) |
Visual Acuity Near |
3 - Frequently (41% - 75%) |
|
Walking |
3 - Frequently (41% - 75%) |
Manual Dexterity |
2 - Occasionally (11% - 40%) |
Visual Acuity Far |
3 - Frequently (41% - 75%) |
|
Sitting |
2 - Occasionally (11% - 40%) |
Use both hands |
3 - Frequently (41% - 75%) |
Vision Color |
2 - Occasionally (11% - 40%) |
|
Pushing |
2 - Occasionally (11% - 40%) |
Talking |
3 - Frequently (41% - 75%) |
Concentrating |
3 - Frequently (41% - 75%) |
|
Climbing |
1 - Rarely (0% - 10%) |
Lifting <10 pounds |
3 - Frequently (41% - 75%) |
Interpersonal Skills |
4 - Consistently (76% - 100%) |
|
Stooping |
2 - Occasionally (11% - 40%) |
Lifting >10 pounds |
2 - Occasionally (11% - 40%) |
Reading |
4 - Consistently (76% - 100%) |
|
Kneeling |
1 - Rarely (0% - 10%) |
Normal hearing both ears |
3 - Frequently (41% - 75%) |
Thinking |
4 - Consistently (76% - 100%) |
Working Conditions:
1. General office environment.
2. Climate controlled environment.
3. May work some evenings and weekend hours to complete projects or meet the needs of the department.
4. May be required to work overtime as defined by the needs of the department.
Organizational Standards
§ Works with patients with readmission issues to prevent reoccurrence
§ Provides support
§ Assist patients in meeting their goals
§ Educates patients about the health care system and facilitates relationship building between the two
§ Assist patients in their chronic disease management as directed by the nurse Navigator
§ Schedule and accompany patients to their appointments
§ Coach patients to schedule their own health care appointments and transportation
§ Coach patients to better their communication with physicians
§ Identifies support needs for patients and their families
§ Makes certain patients have access to prescriptions
§ Assist patients in addressing psychosocial needs and self -management as directed by the social worker
§ Assist patients to arrange for food and housing
§ Assists with phone calls and follow up for patients in different levels of the program
§ Document interventions in patient electronic record
§ Communicates orally and in writing with patients
§ Participates in performance improvement activities as assigned
§ Serve as an integral part of the Advance Illness Management Team
Essential Duties & Functions
Essential Duties & Functions:
Must have available phone to communicate and transportation
Other Duties & Functions: