CARE COORDINATOR-NAVIGATOR-PPN

Premier Physician Network Quality
FT / 80 hours per pay period

General Summary/Responsibilities:
The care coordinator-navigator responsibilities include but are not limited to outreach to Premier Health members supporting general health maintenance which will include in scheduling appointments and office visits. This role will also communicate with providers and patients for planning, address gaps in care, and communicate barriers to care. Additional responsibilities are that this role with be the lead on any projects assigned by the director of Clinical and Quality Services.

Knowledge/Skills
• Experience in a physician practice setting preferred.
• Demonstrate accurate and timely data and computer skills.
• Excellent written and verbal communication skills.
• Must be self-directed with the ability to work independently.
• Ability to prioritize projects, and multi-task as appropriate.
• EPIC knowledge preferred.

Organizational Standards
▪ Possess skills, knowledge, and abilities to reach the mission, vision, and values of Premier Health.
▪ Demonstrates traits and behaviors including, but not limited to, Focusing on Patients/Customers, Walking the Talk, Being a Partner, Adding Skills/Abilities, Working Independently for all staff and Managing in a Changing Environment, Engaging the Workforce, and Managing & Improving Individual Performance for Management Staff.
▪ Performs in such a way to honor our values of ICARE (integrity, compassion, authenticity, respect, excellence)
▪ Provides a positive and professional representation of the organization.
▪ Promotes a culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
▪ Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
▪ Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
▪ Adheres to infection prevention policies and protocols, medication administration and storage procedures, and controlled substance regulations.
▪ Participates in ongoing quality improvement activities.
▪ Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
▪ Complies with organizational and regulatory policies for handling confidential patient information.

Essential Duties & Functions:
• Work closely with all clinical care teams and serve as a resource.
• Build a trusting, professional relationship with the patient, family, and/or caregivers.
• Utilize self-management and shared decision-making tools.
• Maintain accurate and timely documentation in a confidential and compliant method.
• Utilize consistent documentation throughout EPIC system, following identified process.
• Maintain strict confidentiality and follow HIPAA guidelines.
• Knowledge of PPN systems and procedures
• Ensure appropriate clinical documentation is completed/maintained.
• Outreach to Premier Health members to assist with general health maintenance.
• Organize and lead any projects that are assigned.
• Measure project performance using appropriate systems, and tools.
• Present data to leadership that is collected during projects.
• Coordinate with departments/teams that may be involved with assigned projects.

Other Duties & Functions:
The above duties and responsibilities may be essential job functions subject to reasonable accommodations. All job requirements listed include the minimum knowledge, skills, and/or ability deemed necessary to perform the job proficiently. This job description is not to be constructed as an exhausted statement of duties, responsibilities, and requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.