IT FIELD SUPPORT/CRM
Qualifications
Education
Minimum Level of Education Required: Associate degree
Additional requirements:
Type of degree: Bachelor’s Degree in IT; or Associate’s Degree in IT with 2 years of IT experience; or a related Associate’s Degree with 4 years of IT experience is required
Area of study or major: IT related degree
Preferred educational qualifications: N/A
Position specific testing requirement: N/A
Licensure/Certification/Registration
N/A
Experience
Minimum Level of Experience Required: 1 - 3 years of job-related experience
Prior job title or occupational experience: N/A
Prior specific functional responsibilities: N/A
Preferred experience: Device Imaging and software deployment tool; Mobile device management tool and video teleconferencing
Other experience requirements: Requires knowledge of the Microsoft Office Suite of applications
Knowledge/Skills
• Demonstrates fundamental knowledge of: relevant computer systems, applications and desktop hardware. Delivers solution sets for systems and application problems.
• Demonstrates proficiency in all skills required to facilitate application and systems enhancements or replacements.
• Capable of analyzing and resolving system integration problems.
• Evaluates software and hardware products and make recommendations for improving operations or processes.
• Demonstrates an understanding of clinical and/or business operations.
• Communicates effectively with users, colleagues, developers, and organizational administration.
• Demonstrates excellent analytical and problem solving skills.
• Collaborate with cross-functional work teams with minimal supervision.
• Demonstrates advanced interpersonal skills to effectively interface with department leadership and staff, physicians, vendors, and consultants. Able to effectively communicate technical subjects to non-technical customers.
• Proven organizational skills and ability to perform tasks as assigned.
• Demonstrates the ability to participate in projects, including system design documentation, procedures, process and data flows, and may provide recommendations for system enhancements and replacements.