PAT CARE/SUPP ASSOC-SLEEP CTR

The Patient Care Support Associate is accountable for performing all clinical and office duties associated with moving patients through the Sleep Center. They must demonstrate customer focus and expert functional/technical skills in order to effectively communicate and support physicians, physician offices, patients and co-workers.

They are responsible for accurate patient registration and billing, collecting and entering all pertinent financial information and demographics into the electronic record, and verification of insurance benefits.

They will be rooming patients, obtaining patient vitals, managing miscellaneous reports and data for the physician in a clinic setting, making confirmation calls, organizing data for sleep techs, instructing patients in preparation for sleep studies, fielding basic patient questions pertaining to sleep studies, and obtaining prior authorizations and referrals as required by insurance companies. They may also function as a patient advocate, when necessary, in dealing with insurance and home care equipment companies.

Essential Duties & Functions:

§ Calls patient referrals to verify qualifying insurance benefits and requirements.

§ Gives clear and concise directions and instructions to patients pertaining to appointments and sleep studies.

§ Manages multiple physicians' schedules and templates.

§ Manages multiple phone lines while dealing with patients in the office.

§ Accurately performs patient registration, scanning and billing in a timely manner.

§ Collects and enters all pertinent financial, demographic and clinical information accurately into the electronic record.

§ Rooms patients, performs basic vitals, including blood pressure measurement.

§ Updates medication lists and basic screenings.

§ Gathers pertinent information and reports necessary for physicians’ assessment prior to office appointments.

§ Answers basic questions and concerns of patients pertaining to sleep studies.

§ Accountable for notifying the physician when a patient has arrived.

§ Accurately schedules and confirms appropriate office and sleep study appointments.

§ Obtains prior authorizations and referrals as required by insurance companies.

§ Organizes and manages all data relating to sleep studies in preparation for night techs.

§ Completes daily chart audits of sleep study orders.

§ Coordinates and intervenes with home equipment providers on patients’ behalf.

§ Assists with orientation of new employees as needed.

§ Flexes as needed to provide adequate staff on high census days and to cover for vacations/ sick days.

In addition, the Patient Care Support Associate manages multiple phone lines, coordinates billing and physician scheduling with the Pulmonary office, schedules patient appointments, enters charges, and is responsible for accurately collecting, filing and documenting information in the patients' electronic and paper charts.