PAT CARE/SUPP ASSOC-SLEEP CTR

General Summary/Responsibilities:

The Patient Care Support Associate is accountable for performing all clinical and office duties associated with moving patients through the Sleep Center. They must demonstrate customer focus and expert functional/technical skills in order to effectively communicate and support physicians, physician offices, patients and co-workers.

They are responsible for managing multiple physicians' schedule templates, accurate patient registration and billing, collecting and entering all pertinent financial information and demographics into the electronic record, and verification of insurance benefits.

They will be rooming patients, obtaining patient vitals, managing miscellaneous reports and data for the physician in a clinic setting, making confirmation calls, organizing data for sleep techs, instructing patients in preparation for sleep studies, fielding basic patient questions pertaining to sleep studies, and obtaining prior authorizations and referrals as

required by insurance companies. They may also function as a patient advocate when necessary in dealing with insurance and home care equipment companies.

In addition, the Patient Care Support Associate manages multiple phone lines, coordinates billing and physician scheduling with the Pulmonary office, schedules patient appointments, enters charges, and is responsible for accurately collecting, filing and documenting information in the patients' electronic and paper charts.